These terms apply to every journey booked with Beckenham Mini Cabs Cars, whether you book online, by phone or by email. Please read them before you book.
Our Licence
Beckenham Mini Cabs Cars is a private hire operator. operator licence number: [ licence number]. All journeys are pre-booked through our office, as private hire rules require.
Bookings
A booking is confirmed when we accept it by phone, email, text or through the online booking system. Please check that your pickup address, time, destination and passenger details are correct, and tell us as soon as you can if anything changes.
Fares and Payment
The fare is quoted when you book, based on the journey details you give us. Changes to the route, extra stops, extra waiting time, or tolls and parking costs during the journey may change the final fare: [confirm what is included in quotes]. Accepted payment methods: [payment methods].
Waiting Time
Your driver will wait [free waiting time] after the booked pickup time for standard pickups, and [free waiting time after landing] for airport collections. Waiting beyond that may be charged at [waiting rate].
Cancellations
You can cancel a booking by calling 020 3874 0223. Cancellations made less than [cancellation notice period] before pickup, or once the driver is on the way, may be charged: [cancellation charge].
Passengers and Luggage
Please book a vehicle with enough seats for every passenger, including children. Tell us about large items, extra luggage or mobility aids when you book so we can send a suitable car. The driver may refuse luggage that can't be carried safely.
Children and Baby Seats
Baby seats are available on request and need to be booked in advance. Tell us the age of each child when you book. Parents and guardians are responsible for their children during the journey.
Pets
Pets are carried by arrangement, so please tell us when you book. Pets travel on a lead, in a carrier or in a crate. Assistance dogs are carried at no extra charge.
Conduct
Smoking is not allowed in our vehicles, as the law requires. Drivers may refuse to carry passengers who are abusive, violent or so intoxicated that they put safety at risk. Cleaning costs caused by a passenger may be charged: [cleaning charge].
Lost Property
If you leave something in one of our vehicles, contact us on 020 3874 0223 or info@beckenhamcar.co.uk as soon as possible and we will do our best to reunite you with it. Items are kept for [lost property period].
Delays and Liability
We plan journeys with care, but traffic, weather, road closures and other events outside our control can cause delays. We are not responsible for losses caused by delays we could not reasonably prevent, such as a missed flight or train. Nothing in these terms limits any liability that cannot be limited by law.
Complaints
If something goes wrong, contact us on 020 3874 0223 or info@beckenhamcar.co.uk with your booking date and details. We will look into it and reply. If you're not happy with our response, you can contact Transport for London, which licenses private hire operators in London.
Law
These terms are governed by the laws of England and Wales.